Cartelle - Property Care Cartelle - Property Care

What we do for you

Services

From key management to reporting: Cartelle takes the management of your holiday home off your hands, with attention to every detail and clear agreements.

A hand opening a digital keypad lock on a holiday home's front door.

Key management & check-in/out

Access to the property is via a digital code lock. This gives your guests the freedom to arrive whenever suits them, without losing a personal touch.

  • Access via a digital code lock, no key handover needed
  • Flexible arrival and departure times for your guests
  • Code sent by email before arrival
  • Check of the property on departure
A cleaner wiping a window with a spray bottle.

Cleaning

Between every stay we thoroughly clean your home, following a fixed checklist. This way every guest can count on the same high standard.

  • Thorough cleaning between stays, including end-of-stay cleaning
  • Fixed checklist per room, with extra attention to kitchen and bathroom
  • Window cleaning
  • Post-renovation cleaning: after new construction or renovation, we thoroughly clean your home, with attention to every detail.
  • Restocking of supplies: toilet paper, shower gel, shampoo, hand soap, coffee and tea
  • Seasonal deep cleans
A bed being made with fresh linen to hotel standard.

Linen service

Fresh linen and made-up beds on every arrival, to hotel standard. We take care of the full laundry, so you no longer need to think about it.

  • Linen changes between every stay
  • Beds made to hotel standard
  • Towels included (kitchen linen not included)
  • Laundry and upkeep fully taken off your hands
A gardener trimming a hedge with a hedge trimmer.

Maintenance & garden

We arrange minor maintenance and garden work for you, calling on trusted tradespeople when needed. This keeps your home looking well cared for at all times.

  • Minor maintenance and repairs
  • Coordination of tradespeople for larger jobs
  • Regular garden upkeep
  • Getting the home ready for each season
A smiling woman answering a guest's question by phone.

Guest communication

We answer your guests' questions before, during and after their stay. This means you don't need to be reachable yourself, while every contact stays polite and personal.

  • Single point of contact before and during the stay
  • Practical instructions and tips about the area
  • Follow-up on questions and minor issues
  • Personal communication in your guests' language
  • Professional marketing photos that show your home at its best (drone shots, wide-angle and detail shots)
A report with charts and graphs beside a laptop.

Reporting

After every stay you receive a clear report. In addition, every month you receive an overview of the revenue and the work carried out, so you always know how your home is doing.

  • Report after every stay
  • Monthly overview of revenue and work carried out
  • Dynamic pricing, aligned with demand and season, for an optimal return
  • Notification of anything noteworthy

One package, one point of contact

Full-service management

Prefer to have everything arranged at once? With full-service management we combine all the services above into a single package, with one dedicated point of contact for you and your guests.

  • Key management & check-in/out
  • Cleaning
  • Linen service
  • Maintenance & garden
  • Guest communication
  • Reporting
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